Staff was pretty friendly and
"Staff was pretty friendly and responsive, however, there is no tool came with the wire. We cannot replace the wire. Since the broke down (a month ago), we contacted Glorious first, and was told we need to go to the retail store where we bought it from. We did and were told we need to contact Glorious directly. We again reached out to Glorious and received the wire. Unfortunately, we cannot replace it and use the mouse because lacking of the tool."