GMMK Pro Reservation Information
November 09, 2020
The feedback after announcing GMMK Pro so far has been incredible! There is a ton of interest in this launch, this post contains very important information about making sure you can get a keyboard asap.
GMMK Pro reservations will begin 11/11 @ 11AM CT.
*****RESERVATIONS ARE NOW LIVE - RESERVE HERE ****************
We know many of you may have been put through the ringer on past purchases of premium boards, so we're going to make this process as painless as possible. We want to make sure anybody who wants a keyboard can get one.
No group buy, no pre-orders with a full year of waiting. Just a risk-free, fully refundable reservation to secure your unit.
We'll be using a similar reservation system as some of our past releases, but with some key changes (so please pay close attention!)
Here’s how it will work:
The first batch of GMMK Pro boards is being prepared for production, expected to arrive in our warehouses in Q1 2021 (sometime between January - March).
We plan to keep GMMK Pro continuously in stock. However, due to finite production capacity, available quantities in the first production batches may be limited. If demand is very high, we will likely sell out for a period of time.
By placing a reservation, we will guarantee you'll be able to order a board in the first production batches.
*Note: In some recent communications we mentioned reservations would be $50. Due to extremely high demand we decided to raise it to $100 to further discourage resellers and protect serious buyers.
Reservations will be fulfilled on a first order, first ship basis. When you complete your reservation, you'll be assigned to a "Batch".
"Batch 1" shipping ETA is mid Q1 2021. After Batch 1 reservations hit capacity, we will open up reservations for a "Flex Batch". Flex Batch orders will be fulfilled on a rolling basis after Batch 1 ships as stock arrives at our warehouse.
After Flex Batch hits capacity we will close reservations.
Once we have the keyboards in our warehouses ready for delivery, you will receive a notification with instructions to complete your order and pay the remaining balance ($169.99 total - $100 + S&H). *Note: Shipping will be free within the continental US.
After this notification is sent out, you’ll have a 1 week period to complete your order.
When you finalize your order you'll also be able to add additional GMMK Pro accessories with your order (such as keycaps, plates, knobs etc.)
As soon as you complete your order, we’ll process it for immediate shipment.
All reservations not completed within 1 week will be automatically cancelled and refunded.
Due to high demand, to discourage resellers and ensure as many people can get a board as possible, reservations will be limited to one unit per person.
Changed your mind after placing a reservation? No worries, you can cancel your reservation at any time for a full refund!
Note: A reservation is not a Pre-order.
You are not buying a GMMK Pro for $100. You're paying $100 to guarantee the option to buy one as soon as it’s ready to ship. The full price of the keyboard starts at $169.99 for barebones. The $100 you pay now will be discounted from your final total.
You have no obligation to order the keyboard if you place a reservation. And you do not have to place a reservation to be able to order the keyboard after we're officially in stock.
Important: Reservations are tied to your email account. If you don't create an account during the reservation checkout process, ensure you create one here.
TL;DR recap of the reservation process:
- Reservations will continue until max capacity is reached.
- Reservations can only be completed on pcgamingrace.com.
- Reservations cost $100 per unit, completed through our normal store checkout process.
- You will be assigned to "Batch 1" or "Flex Batch".
- Limit to 1 unit per customer
- You will have 1 week after notifications are sent to complete your order. If you do not complete your order after 1 week, your reservation will automatically be canceled and refunded.
- When you complete your order you can add on additional accessories.
Thats it, Your Order Ships
The GMMK Pro will be available from select international partners in Q2 2021 (including ISO version). They will have their own pre-order or reservation process. Please contact your preferred retailer directly for additional info.
Please Note: We do not control pricing, fulfillment, or pre-orders of any 3rd party authorized retailer or international distributor. If you place an order outside of the pcgamingrace.com website, be aware we cannot guarantee stock or delivery times. Please contact your retailer for detailed information about their ordering process.
Q: Why are we doing reservations?
A: We want to ensure that anybody who wants a GMMK Pro can get one as soon as possible. Reservations are the best way for us to accurately predict & prepare for demand.
To ensure we're able to meet our fulfillment standards we will be capping the number of reservations available
If you miss reservations, we do intend to keep the GMMK Pro in stock on our web store for anybody to order. However due to our finite production capacity, depending on demand we cannot guarantee it won't sell out for a period of time while we restock.
Q: Why not do regular Pre-Orders?
A: Due to the extended lead time, we don't want to tie up all of your money until we actually have the product in our warehouses and can give you an exact date of delivery. This also will allow you to see product reviews before deciding whether to complete your order.
Q: Is there a limit to the number of reservations?
A: Yes. Due to finite production capacity, both Batch 1 and Flex Batch reservations will be limited.
Q: What does it mean if my reservation is "Flex Batch"?
A: Batch 1 orders will be the first to arrive, and will all ship out around the same time. "Flex Batch" orders will be fulfilled on a rolling basis after Batch 1.
Flex batch reservation notifications will be sent on a first reserve, first fulfill basis. We expect all Flex Batch reservations to be fulfilled by Q2 2021
Q: If I don't place a reservation when will I be able to get one?
A: After reservations are fulfilled, as soon as we have stock available we'll put it on sale for anybody to buy. However, we can't guarantee when this will be.
Q: Why can’t you just give an exact date when I’ll be able to complete my order now?
A: We don’t like giving false promises. Unforeseen circumstances happen, and the time for our manufacturers to complete production within our standards of quality will be dependent on demand. Once reservations are complete we’ll be able to give you a more accurate date.
Q: Where do I go to place a reservation?
A: Go to pcgamingrace.com on November 11th.
Q: What is the full price of the GMMK Pro?
A: The base price of a barebones GMMK Pro is $169.99 + Shipping & Handling We will have a number of additional accessories (such as keycaps, plates, knobs etc).
Q: Can I edit my reservation after I have placed it?
A: You have 30 minutes to modify your order once you have placed it. After that, we cannot modify reservations.
Q: If I order other items at the same time as my reservation will they be shipped immediately or held?
A: Any other regular in-stock items purchased with your reservation will be fulfilled normally (usually within 3-5 business days).
Q: I placed a reservation but don’t want to order the GMMK Pro anymore, can I get a refund?
A: Yes, just reach out to our support team and they'll cancel it for you.
Otherwise, we will automatically cancel and refund your reservation 1 week after sending notification. All you have to do is simply nothing and wait :)
Q: I reserved my GMMK Pro but want to change my mailing address.
A: Don’t worry, you will go through the checkout process again when your unit is ready for delivery and you can update your address then.
Q: Can I reserve the GMMK Pro on any of the international partner sites?
A: No, this reservation process is only for pcgamingrace.com. Some partners may hold their own preorder/reservation process, but you'll need to check with them for info.
Q: I missed the reservation window, am I screwed?
A: No, the GMMK Pro will officially go on sale to the public after all reservations are fulfilled.
This is not a limited run item - we will do our best to keep up with demand into the foreseeable future. However, we cannot guarantee stock or restocking times if it sells out at any point. So if you think you might want the keyboard ASAP, we highly recommend reserving.
Q: Is there a shipping charge/fee?
A: GMMK Pro qualifies for our $99.99 free shipping on our web store for customers within the continental US. International rates vary depending on location, customs/duties fees may apply.
Q: Will there be any additional accessories available with the GMMK Pro
A: Yes, you will have the option of buying extra accessories when you complete your purchase. Available accessories may include keycaps, plates, and knobs.
Q: Will you be selling compatible keycaps with the GMMK Pro?
A: Yes, we will be selling our own premium PBT keycaps for GMMK Pro as an optional accessory.
Q: Will I be able to see any reviews for the GMMK Pro before completing my order?
A: Yes - A very limited number of trusted independent reviewers will be given early access to GMMK Pro prior to launch. Their reviews will go live on or slightly before Batch 1 reservation holders receive their notifications.
Q: Will the GMMK Pro be available on Amazon?
A: No. The GMMK Pro will only be available through the pcgamingrace.com website and our international partners.